What is your shipping policy? 

If an order is placed before 12pm (PST), we will ship it out the next business day, or earlier, if possible. If an order is placed after 12pm (PST), we will ship it out in two business days, or earlier, if possible. All orders will ONLY be shipped out if we have received payment. In case where there are a lot of pending orders ahead of yours, your shipment may be delayed. 

What is your shipping rate? 

Shipping rates are estimated after the total weight of your complete order has been confirmed, the shipping charge will be calculated. 


If an item(s) is out of stock we will ship all items that are available & ready to ship. For the items out of stock we will update comment section on order with out of stock items. 

What is your return policy? 

If you wish to return merchandise for whatever reason, you must send a request to within 10 BUSINESS DAYS of receiving the package, according to the tracking number. ABSOLUTELY NO EXCEPTIONS WILL BE MADE. 

Your return request email must include: - Invoice number
- Item number: Quantity & Color
- Reason for return 

- Photos of the merchandise you wish to return 

Once your request has been approved, a Look Mode USA by MX California LLC representative will email you a call tag. 

Merchandise must be shipped back within 8 DAYS of receiving the call tag via UPS GROUND or USPS, that depends of the kind of call tag you received. If you do not ship within this period, your return will be cancelled. ABSOLUTELY NO EXCEPTIONS WILL BE MADE. 

ALL RETURNED MERCHANDISE WILL BE GIVEN AS STORE CREDIT. Merchandise must be unworn, original tag and in original packaging. 

Non-defective merchandise: There is a 20% restocking fee for all non-defective returned merchandise. Customer is responsible for shipping charges to return merchandise. Refund for non-defective merchandise will be made with store credit. 

Most of our products come in natural colors, pigments that are mixed and hand dyed in Italy. The products are exclusively and carefully made in small quantities to ensure the greatest possible treatment of our delicate fabrics and may present differences in color between items from varying orders and shipments, since each batch is one of a kind. Variations in color between items are not considered a defect. 

Defective merchandise: 

Shipping fees to return defective merchandise will be reimbursed ONLY if sent via the cheapest way. We will not be responsible for any returned shipping fees if sent via any other method. Refund for defective merchandise will be made with store credit. 

How do I make an exchange? There are no exchange. 


We are not able to provide destination country tax or duty charge. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. We will NOT be responsible for any of the above duties and fees. 

If the order arrives at your country and any of the following occur:
(1) The customer refuses to accept the package.
(2) No attempt is made in the country of destination to deliver the package. 

Look Mode USA by MX California LLC reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund. 

All payments will be made by Credit Card via Paymentech and refunds will be given by STORE CREDIT. 

What is your return policy for international orders? 

All refunds will be given by STORE CREDIT. NO EXCEPTIONS WILL BE MADE. 

Order Cancellation 

You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order.