LookModeUSA.com accepts returns for store credit only.
To qualify for return for store credit our returns department must be notified within 48 Hours of receipt and signing of your shipment air bill from our courier.
LookModeUSA.com has made every effort to make every image and photograph, on our website, as accurate to the styles image and color as possible. A fee of 25% to restock will be assessed to order cancelled after shipping. LookModeUSA.com cannot be held responsible for your computer monitor's display color or setting which may affect the color accuracy of the product. Original shipping cost will not be refunded/credited.
All items for returned must be returned unused, with original item's garment bag, hangers, and all tags and labels still attached in order to receive store credit.
All merchandise must be returned unworn, unwashed, unaltered and with original tags attached. Snags, rips, missing embellishments, make-up stains or other damages that affect an item's salable condition will be returned to the customer and return for store credit will be void.
All items eligible for return for exchange or store credit must be approved by our customer service representatives info@LookModeUSA.com . Once approved, you will be issued a Return Authorization (RA) number or email.
Items that were sent on hangers must be returned on hangers. A $5 charge for missing hangers will be charged to cover the replacement cost.
All items returned without these criteria be refused and sent back to the sender. Please do not ship any item or package back to the manufacturer.
Our store credit never expires and it can be applied to any product seen our site. Any remaining balance can only be applied to another order; it cannot be exchanged for any type of refund. Orders processed with store credit cannot be exchanged after the order has been shipped.
Upon approval to return for store credit or exchange, the customer will be responsible for all further shipping charges.